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A Side-by-Side Comparison of IVR Self-Service Effectiveness by
Raytheon BBN Technologies
June 24, 2010 - Watch this webcast and learn how to improve your IVR’s performance and reduce agent-handled call volume drastically. The webcast compares the effectiveness of IVR systems from six call centers, and explores why self-service rates vary from the single digits percentage-wise to almost half of inbound calls (in the same industry!) .
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Accelerate Application Performance and Scalability by
Oracle Corporation
August 02, 2010 - A rising need for delivering higher levels of scalable application performance in less space and at lower cost presents significant challenges to IT managers. Oracle solves this challenge with integrated hardware and software solutions that deliver industry leading performance and scale from the application to the disk.
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Adopting iPad for Enterprise Use. Register Now! by
Sybase, Inc.
July 26, 2010 - There is little doubt that Apple's iPad and iPhone will become valuable enterprise productivity tools. Watch this Sybase webcast and learn why IT departments should consider iPad and iPhone when planning new enterprise mobility strategies.
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Advanced Case Management for Smarter Banking by
IBM
August 20, 2010 - Financial institutions broadly use case management solutions in alignment with existing core applications to address customer issues associated with their principal business activities—such as account opening, lending and call center customer service. Read this white paper to learn how to effectively assimilate these practices into the everyday.
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Alloy Software by IBM and SAP by
IBM
August 13, 2010 - Alloy software by IBM and SAP is a solution that presents information and data from SAP applications in the context of what millions of business users are familiar with–the IBM Lotus Notes collaboration software user interface. Access this white paper to learn about how it works, deployment options, customization options and much more.
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