A Standard Approach to Process Documentation  by Lombardi Software

December 21, 2009 - Rachel Pace-Maron, Director of Operations Support Service at PRC, was asked to document, standardize and communicate all of her company's processes to help improve business processes across 15 domestic and 5 international call centers. Listen as Rachel shares her experience and covers key learnings.

Accelerate Innovation & Productivity with Rapid Prototyping and Development: Model New Ideas, Land More Business, and Control Costs  by Attivio, Inc.

February 24, 2010 - This paper discusses how a new generation of platforms in the application stack is designed to both deliver a specific layer of functionality and enable rapid prototyping, allowing development teams to focus their efforts on the value they add and gain time for more innovation.

Addressing the challenges of implementing a customer-centric strategy  by Infor CRM

December 05, 2008 - The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi-channel touchpoints.

Agile Development: A Manager's Roadmap for Success  by VersionOne Inc.

September 26, 2008 - This white paper presents the key characteristics of successful agile managers as they introduce and scale agile methods. Learn what agile managers can do to help their teams and organizations adopt agile development practices to deliver real...

Application Acceleration Challenge  by Blue Coat

January 08, 2009 - How can server consolidation, virtual desktop infrastructure (VDI), moving applications to a web-based interface, and video and TelePresence collaboration projects all be supported at a reasonable cost? Check out this report to see how application acceleration is the answer.

Asset Management: Improve Efficiency and Asset Lifecycle with Mobility  by Motorola RFID Solutions

November 30, 2007 - Whether you need to scan bar codes or read RFID tags on boxes of office supplies, Motorola's mobile asset management solutions enable the easy, accurate and cost effective tracking of asset location and status-- with minimal administrative effort.

Automated, Integrated IT Operations Improve Efficiency and Deliver Cost Savings  by Kaseya

January 20, 2010 - Tight budgets and complex IT environments mean that IT operations teams must operate as efficiently as possible. Read this Q&A session with Mary Johnston Turner, research director for IDC's System Management Software service, to better understand how integrated, automated management tools can improve IT productivity.