CallCenterOps/KnowledgeStorm Research Library - A Listing of Enterprise Software and Services

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A Balanced Product Lifecycle Management (PLM) System Is Essential to Profitable Growth by Plex Systems

July 20, 2010 - This paper explains how a comprehensive integrated PLM program enables improved productivity, accuracy, and decision-making – and ultimately increases profitability. Continue reading to learn more about how balanced PLM programs drive profitable growth.

A Detailed Look at Data Replication Options for Disaster Recovery Planning by Datalink and NetApp

May 05, 2010 - This white paper defines six types of replication and looks at the advantages and drawbacks of each. It also provides an overview of factors (such as protocol and total cost of ownership) that should be taken into account when developing a replication strategy.

A Guide to Diagnosing .Net Application Errors by AVIcode, Inc.

September 01, 2007 - This white paper offers a guide for effectively diagnosing .Net application health problems, code failures and performance bottlenecks.

A Side-by-Side Comparison of IVR Self-Service Effectiveness by Raytheon BBN Technologies

June 24, 2010 - Watch this webcast and learn how to improve your IVR’s performance and reduce agent-handled call volume drastically. The webcast compares the effectiveness of IVR systems from six call centers, and explores why self-service rates vary from the single digits percentage-wise to almost half of inbound calls (in the same industry!) .

Accelerate Application Performance and Scalability by Oracle Corporation

August 02, 2010 - A rising need for delivering higher levels of scalable application performance in less space and at lower cost presents significant challenges to IT managers. Oracle solves this challenge with integrated hardware and software solutions that deliver industry leading performance and scale from the application to the disk.

Achieving Full Lifecycle Traceability from Requirements to Code at Boston Scientific by IBM

June 24, 2010 - Join us for this webcast to learn how integrated requirements, change and configuration management can empower your business by helping to establish predictability and control over complex software development requirements.

Addressing the challenges of implementing a customer-centric strategy by Infor CRM

December 05, 2008 - The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi-channel touchpoints.

Addressing Windows 7 Application Compatibility by Dell, Inc. and Intel

August 17, 2010 - In this paper, we'll discuss the different software compatibility options available to companies that are working on a Windows 7 migration, and show how Dell can help IT organizations throughout the process.

Adopting iPad for Enterprise Use. Register Now! by Sybase, Inc.

July 26, 2010 - There is little doubt that Apple's iPad and iPhone will become valuable enterprise productivity tools. Watch this Sybase webcast and learn why IT departments should consider iPad and iPhone when planning new enterprise mobility strategies.

Advanced Case Management for Smarter Banking by IBM

August 20, 2010 - Financial institutions broadly use case management solutions in alignment with existing core applications to address customer issues associated with their principal business activities—such as account opening, lending and call center customer service. Read this white paper to learn how to effectively assimilate these practices into the everyday.

Advancing Your Desktop Virtualization Pilot by Dell Inc., Intel, Citrix

July 08, 2010 - In this session, the speakers will review and address the most common goals of a desktop virtualization pilot, including, improved productivity, increased reliability and reduced costs.

Aligning Sales Territories to Enhance Sales Productivity: Improving Customer Relationships in a Tough Economy by SAP America, Inc.

April 24, 2009 - Even when times are good, sales force effectiveness commands management attention: after all, the success of the sales force is integral to profitable growth. But in a tough economy, retaining customers and reducing costs become paramount, and thus sales force effectiveness truly takes center stage.

Alloy Software by IBM and SAP by IBM

August 13, 2010 - Alloy software by IBM and SAP is a solution that presents information and data from SAP applications in the context of what millions of business users are familiar with–the IBM Lotus Notes collaboration software user interface. Access this white paper to learn about how it works, deployment options, customization options and much more.

Application Development: Improving Productivity Among Evolving Application Platforms by ASG Software Solutions

June 15, 2010 - Join special guest Jeffrey S. Hammond, Principal Analyst at Forrester Research, Inc. and Ian Rowlands from ASG, as they discuss some of the options shops have at their disposal for improving consistency and cross platform governance of your application development efforts

Application Modernization: Three High Payback Strategies by ASG Software Solutions

April 22, 2010 - Application modernization provides an attractive and cost effective alternative to application development, enabling companies to defer investment in replacement initiatives without compromising business support. Read this paper to find out more.

Application Performance is Top Priority, End User is King by CA Technologies.

May 03, 2010 - This IDG Research Services study demonstrates that CIOs and IT leaders recognize the business impact of application performance - it’s all about end-user and customer satisfaction, increasing productivity, and lowering costs.

Are Your Sales Reps Missing Important Sales Opportunities? How Sybase Mobile Solutions for SAP Dramatically Increase Sales Productivity by Sybase, Inc.

March 31, 2010 - The most effective sales are face-to-face sales, yet sales representative only spend 26% of their time selling face-to-face. The rest of their time is taken up with administrative tasks, prep and travel. Learn how Sybase Mobile Solutions for SAP can increase sales productivity and bring the advantages of business mobility to your organization.

Augmenting the Value of ERP to Achieve the Perfect Plant by Apriso Corporation

September 10, 2008 - This paper reviews multiple compelling issues of establishing and maintaining connectivity to manufacturing operations to achieve the Perfect Plant through an existing ERP system.

Avoiding the Hazards of IT Consolidation by Riverbed Technology, Inc.

August 04, 2010 - This technology brief investigates the processes and tools that are needed to provide complete enterprise visibility and WAN acceleration for high-priority traffic.

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