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Browse Directory> Customer Relationship Management (CRM) 1 - 25 of 40   |   <<   <   1 2  of 2    >   >>  ALL RESULTS   SOFTWARE   SERVICES AND RESELLERS   HARDWARE   RESEARCH  Mobile Applications Resource Center by Sybase, Inc.  June 08, 2010 - (Free Research) Now more than ever, professionals are relying on their mobile devices to work effectively in the field. Here, explore ways to automate sales processes, increase productivity and enhance customer service by taking advantage of SAP Business Suite Applications in the field with Sybase Mobiles Solutions for SAP. Review these resources to learn more. (RESOURCE CENTER) VIEW ABSTRACT | GO TO Mobilizing CRM for the salesforce on the go by Sybase, Inc.  March 31, 2010 - (Free Research) Mobilizing CRM systems automates sales processes, increases productivity and enhances customer service. Sybase Mobile Sales for SAP CRM equips sales professionals with the capabilities they need to view and track opportunities, contacts, leads pipeline activity and more from anywhere, anytime. Read this virtual brochure to learn more. (BROCHURE) VIEW ABSTRACT | GO TO Delivering Superior Customer Value in Communications Firms: Enabling Optimal Offer Creation for Service Providers by SAP America, Inc.  April 27, 2009 - (Free Research) For communications companies - whether focused on telecommunications services or media content - these are challenging times. Markets are saturated with new offerings, and margins continue to diminish. In response, communications service providers (CSPs) are concentrating on improving offers of voice, content, and data services. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Aligning Sales Territories to Enhance Sales Productivity: Improving Customer Relationships in a Tough Economy by SAP America, Inc.  April 24, 2009 - (Free Research) Even when times are good, sales force effectiveness commands management attention: after all, the success of the sales force is integral to profitable growth. But in a tough economy, retaining customers and reducing costs become paramount, and thus sales force effectiveness truly takes center stage. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Microsoft Dynamics: Empowered People, Simplified Processes, and Connected Ecosystems by Microsoft  August 30, 2010 - (Free Research) This white paper provides an overview of how companies can use the capabilities in Microsoft® Office 2010 and Microsoft SharePoint® Server 2010 with Microsoft Dynamics to achieve these goals. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER The Next Frontier for Support Centers: Customer Experience Management by Citrix Online UK  August 26, 2010 - (Free Research) This new smith+co white paper explores the importance of the customer experience and the role of technology in creating, nurturing and strengthening customer relationships with every single interaction. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER TiVo Reduces Call Center Costs by Google GSA  March 20, 2009 - (Free Research) Implementing the Google Search Appliance not only reduced the amount of time TiVo's Customer Support Agents spent searching for content, it also reduced time spent on the phone with customers, ultimately leading to reduced call center costs. Watch this video. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY Advanced Case Management for Smarter Banking by IBM  August 20, 2010 - (Free Research) Financial institutions broadly use case management solutions in alignment with existing core applications to address customer issues associated with their principal business activities—such as account opening, lending and call center customer service. Read this white paper to learn how to effectively assimilate these practices into the everyday. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Drive Marketing ROI in the Cloud with Microsoft Dynamics CRM Online by Microsoft  August 23, 2010 - (Free Research) Attend this webcast to see Microsoft Dynamics CRM Online in action, including integration to Microsoft Business Productivity Online Services (BPOS), and learn about customers who have used Microsoft Dynamics CRM Online to address topics including Internet marketing and Web-to-lead capture. (VIDEO) VIEW ABSTRACT | GO TO Driving Customer Service Success in the Cloud with Microsoft Dynamics CRM Online by Microsoft  August 23, 2010 - (Free Research) Join us for this webcast to learn how Microsoft Dynamics CRM Online provides complete service management functionality to help you manage cases, contracts, and knowledge. (VIDEO) VIEW ABSTRACT | GO TO Optimize your sales performance in the Cloud with Microsoft Dynamics CRM Online by Microsoft  August 23, 2010 - (Free Research) Attend this webcast to see Microsoft Dynamics CRM Online in action (including integration to Microsoft Business Productivity Online Services), and learn about customers who have used the solution to address areas such as Microsoft Office Outlook integration for e-mails, lead routing and qualification, and more. (VIDEO) VIEW ABSTRACT | GO TO Drive Sales, Marketing and Service Success with Microsoft Dynamics CRM Online by Microsoft  August 23, 2010 - (Free Research) Attend this webcast to see the product in action (including integration to Microsoft Business Productivity Online Services), to understand the competitive advantages Microsoft Dynamics CRM Online has over other solutions in the market, and to hear examples of successful customers managing their customer relationships in the cloud. (VIDEO) VIEW ABSTRACT | GO TO Integrated vs. Unified: Five Reasons Why Contact Centers Must Get Unified by Aspect, Inc.  August 10, 2010 - (Free Research) This paper presents the main differences between integrated and unified contact centers, and gives five reasons why it is imperative for contact centers to adapt a unified solution. Read on to learn how adopting such a solution can increase productivity, decrease costs, and enhance the customer experience, thereby increasing customer loyalty. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Making the Back Office Pay: Measuring and Increasing Productivity while Reducing Costs by Aspect, Inc.  August 10, 2010 - (Free Research) Understanding how to manage many different types of back-office tasks in the most consistent and efficient manner is a perplexing challenge. This paper will describe how automated workforce optimization is the solution. Continue reading to learn how to improve the customer experience while decreasing required staffing through predictive modeling. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Enterprise Communications: The Next Decade by Aspect, Inc.  August 10, 2010 - (Free Research) This paper discusses how enterprise communications will continue to undergo significant changes during the next decade. Continue reading to learn what these changes in enterprise communications could be and what they could mean for your enterprise. You’ll also learn how to prepare for some of these major changes to ensure success for your company. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER The Five Things Data Architects Need to Know About Collaborating with their Business Users by Embarcadero Technologies, Inc.  March 27, 2009 - (Free Research) Improving interaction between IT architects and their business clients ensures that what their teams produce moves the client's business forward. This paper discusses five things you can do right now to improve collaboration with business users. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Are Your Sales Reps Missing Important Sales Opportunities? How Sybase Mobile Solutions for SAP Dramatically Increase Sales Productivity by Sybase, Inc.  March 31, 2010 - (Free Research) The most effective sales are face-to-face sales, yet sales representative only spend 26% of their time selling face-to-face. The rest of their time is taken up with administrative tasks, prep and travel. Learn how Sybase Mobile Solutions for SAP can increase sales productivity and bring the advantages of business mobility to your organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Measuring the Business Impact of Support by GoToAssist  July 16, 2010 - (Free Research) Customer support has long been a business mainstay. Yet, the business impact of support is seldom measured - despite the influence of support on higher revenue, customer satisfaction and increased productivity. This new ServiceXRG white paper explores the importance of quantifying the impact of support on your business. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER The Business Value of Whole Call Analytics by Raytheon BBN Technologies  July 14, 2010 - (Free Research) To maximize customer satisfaction and reduce costs, leading edge companies are using whole call analytics to examine voice interactions holistically. The result is new visibility of previously hidden improvement opportunities. Continue reading to learn how your company can reduce costs and improve customer satisfaction with whole call analytics. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Workforce Management (WFM) Software: SearchCRM.com Product Directory 2010 Edition by SearchCRM  July 13, 2010 - (Free Research) This directory was designed to be a valuable resource for those getting started with research or evaluating vendors in the CRM market.  Inside, you’ll find basic information about the major vendors in the WFM market and the products they sell. Continue reading to find out which products are right for your organization. (ARTICLE) VIEW ABSTRACT | GO TO ARTICLE Customer Communication Management by Pitney Bowes Business Insight  July 06, 2010 - (Free Research) CCM helps businesses transform routine business documents into communications that truly enhance the customer experience. CCM is an integrated end-to-end solution that enables companies to create, manage and deliver effective multichannel communications all while reducing the cost of communicating with and providing superior service to customers. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST Turning Customer Interaction into Profitable Relationships: Reaping the benefits of unified customer communication management (CCM) by Pitney Bowes Business Insight  July 06, 2010 - (Free Research) Effective customer communication boosts customer loyalty, ensures compliance, and helps control a range of costs. However, most organisations take a fragmented approach to managing enterprise customer communications. Quocirca’s report examines how a CCM strategy can transform the impact of customer communications at every customer touch point. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT Case Study: Aligning Network Security with Business Goals by CDW Corporation  March 06, 2009 - (Free Research) Read this case study to learn how IT can make a difference in a firm's effectiveness and productivity by aligning security with business strategy. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY Customer Experience Maturity Monitor: The State of Customer Experience Capabilities and Competencies by SAS Institute Inc.  August 24, 2009 - (Free Research) This white paper presents you with the information to understand the customer experience management philosophy, strategies and tactics across a broad base of companies. Read this paper to learn the advantages that accrue with superior customer experience capabilities. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Differentiation through Service Excellence Driving Customer Loyalty and Service Profitability by SAP America, Inc.  September 17, 2008 - (Free Research) The importance of achieving service excellence is growing. Products are increasingly becoming commodities, and CEOs are recognizing that first-rate service is crucial to enhancing customer satisfaction. This paper explores the crucial links between customer service and customer satisfaction. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER 1 - 25 of 40   |   <<   <   1 2  of 2    >   >>

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